......
COMMUNITY GATEWAY ASSOCIATION ..Community Gateway Association Deltic House West Strand PR1 8UY
As as successful membership-led organisation, we will empower our communities to regenerate and grow.
Link to CGAwww.communitygateway.co.uk/
Membership
Full Members 1807 - Associate Members 629 - Leaseholders 65 - Total 2501
To contact any of the following Teams or services, call
0800 953 0213
Rent Recovery Team
Gateway Repair Line
(including out of hours emergency repairs)
Community Safety Team
Community Empowerment Team
Improvements/Disabled adaptations
Asbestos enquiries
Supported Housing Control Centre
Allocations Team
Regeneration Team
(Shop and leaseholder enquiries)
Moor Nook EMB
Langdale Drive, Ribbleton
Louise Naylor 268046 louise.naylor@communitygateway.co.uk
All Neil cases are classed are priority 3
Disposal of waste in Communal area
Animal Nuisance (fouling,
external structures, noise etc
Noise Nuisance -Fencing Ginnels
Football Nuisance
Neighbours Disputes/dislikes
(not Verbal/physically violent)
Abandoned properties -Grafitti
Sharon McLoughlin
Sharon McLoughlin is the low level ASB officer for 9 LC's incluiding Ingol. Sharon covers all the low level ASB issues surrounding and CGA properties in areas such as groups of youths congregating, alleged drug use, alleged prostitution, drinking alcohol on the streets, youths playing football in built up areas, noise nuisance etc. All Sharons cases would be classed as Priority 2.
Neighbourhood
disputes
(involving verbal abuse)
Verbal Abuse/language/gesture
Directed
at an individual
Arguing/shouting/screaming
Groups
Congregating
Disturbance in Communal
Area/property/street -Suspected
drug
Dealing/involvement
Suspected prostitution etc
Louise
Naylor
Louise
Naylor is the community Safety Officer for Ingol. Louise covers all the high level
ASB in and surrounding any CGA properties in the whole of Ingol such as Hate/Racial
Abuse, Physical Attacks, Harrassment, Evidence Drug misuse and dealing in properties
or communal areas, Firearms etc. All
Louise's cases would be classed as priority 1.
Arson/deliberate
fires
Hate related Harassment/crime (race, Sexual orientation, gender,
Religion, Disability, age)
Threats of violence -Physical/assault
Threats
of damage to Property
Evidenced drug dealing involvement
Domestic Violence
Evidenced prostitution etc
Other arrestable offences
(burglary, theft,
assault)
Community Gateway Association
Year ending - 31st March 2009 Annual Improvement Programme Improvement Programee 2008 - 2009 |
|||
|
Target 260 1,200 750 450 400 592 592 4,244 |
Achieved 265 2,245 1,290 460 689 684 693 6,326 |
Above Target by 5 1,045 540 10 289 92 101 2,882 |
Satifaction with Service
% of tenants rating
Product Excellent
96.86%
Product supplied
99.51%
Improvement works
98.24%
Service
98.54%
Repairs & Rent
Repairs
Emergency repairs completed within target time 93.35%
Urgent repairs completed within target time 95.52%
Routine repairs completed within target time 95.59%
Rent
Current tenant rent arrears £486,235 (Former tenant arrears) £756,035
Evictions for rent arrears 69
Right to buy 9
Average Rents
Bedsit £45.87
1 Bed £51.11
2 Bed £57.93
3 Bed £63.99
4 Bed £69.94
The
new tenant of a 1st floor flat on Barry Avenue estate decided he had no need for
an old bed.
This was reported to Gateway at 12.30 and by 4.00 o'clock it had been removed, now thats service!
ICA
COMMUNITY GATEWAY TENANT AGREEMENT
1.
The housing transfer proposal
2.
What is the Community Gateway Association
3.
Community Gateway - involving tenants and communities
4.
Improvements and repairs
5.
Rents and other charges
6.
Customer care
8.
Housing management and lettings
9.
Tackling nuisance and anti-social behaviour
10.
Neighbourhoods that last
11.
Housing services for older people
12.
Useful information and your Independant Tenant Advisor
13.
Legal requirements for consultation
15. Appendices